Service Management

Deliver superior customer service

  • Manage customer calls and queries
  • Quickly create service orders
  • Easily log orders for accurate records and profitability management
  • Manage warranty details
  • Measuring contract profitability and generating contract quotes has never been easier
  • Detailed planning and dispatching functions
  • Gain an overview of service task prioritization, service loads, and task escalations.

Effective service order management

  • Create reports.
  • Carry out asset management.
  • Track support tickets.
  • Record and keep track of all your service items, including contract information, component management, and BOM reference and warranty information.
  • View key performance indicators with Trendscape Analysis feature.
  • Service price management enables you to set up, maintain, and monitor your service prices.
  • Set up price groups based on different criteria.