Deliver superior customer service
- Manage customer calls and queries
- Quickly create service orders
- Easily log orders for accurate records and profitability management
- Manage warranty details
- Measuring contract profitability and generating contract quotes has never been easier
- Detailed planning and dispatching functions
- Gain an overview of service task prioritization, service loads, and task escalations.
Effective service order management
- Create reports.
- Carry out asset management.
- Track support tickets.
- Record and keep track of all your service items, including contract information, component management, and BOM reference and warranty information.
- View key performance indicators with Trendscape Analysis feature.
- Service price management enables you to set up, maintain, and monitor your service prices.
- Set up price groups based on different criteria.